What is Issue Tracking?
This would be an simple overview of what Issue Tracking is with diagrams.
How will this help my projects?
Every business or corporate project team has daily issues and tasks to track and resolve regardless of
size or industry. What separates the successful teams from the others is how effectively they identify,
share and track the problems and actions needed to resolve or complete them. Project teams are like
the members of an orchestra. The quality goes way down unless everyone is looking at the same sheet
music! Is your business team or project members playing from the same sheet?
Every business group or project teams needs to...
- Identify issues and tasks that may affect the project
- Assign responsibility to those who can resolve and complete them
- Verify issues are resolved and tasks completed satisfactorily
- Store and share documents from an easily accessible central location
- Share progress or setbacks in real-time with everyone who needs to know
Issues can be any event, need, task, bug or item that can effect the outcome of a project. If you are
developing software for example, then bug and defect tracking may be crucial to your success. If you
are working with partner organizations to complete a business process or project, your issues could
be loss of personnel, tasks that must be assigned and completed by specific people, or ensuring the
requests of customers or associates are recorded and properly addressed.
The tracking and sharing of the information above has been problematic, especially when team members
are in different location, mobile or behind different company firewalls. Many have tried using spreadsheets
or passing emails around but the information is often out-dated by the time you receive it or get around
to sharing it. So how do project teams track and share this type of information with team members effectively?
How can you share and track such information in a timely manner with your staff, partners and even customers?
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